- We accept new, unopened, damage-free items with tags attached within 30 days of delivery for a full refund or exchange.
- The shipping cost charged by Australia Post is non-refundable except for the instance where it is a result of our error (you received an incorrect or defective item, etc.). Please note: It’s very important that we get the items back that need to be refunded within the set timeframe as Paypal (the company that processes payments) has a set timeframe for refunding sales. Once this timeframe has passed, Paypal no longer offers refunds to sales including the transaction fees they charge us.
- Please PRINT OUT our Return Form here and include it with the item/s you’ll be returning to us. This form must be included and filled out with all details requested to ensure your return is processed in an accurate and timely manner. Failure to include our Return form will result in delays in processing your return.
- Please return the item(s) to the postal address listed on the return form.
- We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
- We process refunds as soon as the product arrives per the conditions listed above, refunds (less original shipping charge) usually appear in customer accounts within 24hrs however Paypal terms stipulate a 3 – 5 business day time frame.
- We recommend getting a tracking number for your return parcel as we are not responsible for items lost being returned to us.
- If you’d like to change the size/style of an item you’ve purchased, simply order the replacement separately and let us know that you will be returning your previous order, send us back the original item with all tags etc attached and we’ll refund it immediately. Please include the Return Form as per our Refund process. We recommend getting a tracking number for your return parcel as we are not responsible for items lost being returned to us.
What If a Product Is Faulty?
For more general information go to https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees